If you wish to cancel your purchase on a "Ready to Ship" item that has not yet shipped, Helena's Creations is happy to cancel your order for a full refund. All returns/exchanges must be made within 2 weeks of the purchase date. Items must be in new, unused condition. The buyer is responsible for any return shipping and any new shipping charges. The buyer is responsible for the exchanged goods until the items have reached us. Once your item is received and inspected, we will notify you and issue you a store credit/exchange/refund. Sale or discount items are FINAL SALE, but we understand that things happen and we are always happy to work with you if special circumstances arise. Please contact us at helenastolze@hotmail.com